Network Solutions Named as Finalist in 2005 American Business Awards
Herndon, VA – May 4, 2005 – Network Solutions (www.networksolutions.com) is pleased to announce that its Customer Service Team was named a Finalist today in the Best Customer Service Organization category in the third annual American Business Awards. Hailed as “the business world’s own Oscars” by the New York Post (September 22, 2002), The American Business Awards are the first national, all-encompassing business awards program honoring great performances in the workplace.
“It is a tremendous honor to be a finalist in the American Business Awards. I have never worked with a group of professionals who embraced the challenge of taking a customer service organization with the lowest customer satisfaction rates in the industry and in only thirty-six months, successfully turning it into an organization providing the industry’s gold standard of customer service. Even more importantly, it doesn’t stop there, our customer service professionals are committed to showing our millions of customers how to get online and grow their business,” said Champ Mitchell, chairman and CEO of Network Solutions. “Our approach to servicing our customers is what differentiates us in the industry and makes us the first place people go to build their online presence.”
“We were thrilled to be nominated for this award. Our internal mantra is to deliver “customer satisfaction with every interaction” and this type of recognition underscores that we are doing the right things to deliver on our commitment to our customers,” said Shelley Rawlings, vice president of Customer Service Operations and Support. “By continually evaluating and refining our processes, we are able to deliver the level of service our customers have come to expect.”
More than 1,200 nominations from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories, including Best Overall Company, Best Executive, Best New Product or Service and Best Support Staffer. Network Solutions will be competing in the Best Customer Service Organization category for companies with up to 2,500 employees.
Nicknamed the SteviesTM for the Greek word “crowned,” winners will be announced during presentations on Monday, June 6 at the Marriott Marquis Hotel in New York City. The ceremonies will be videocast on the Internet and broadcast on radio. Donald J. Trump will receive the first Lifetime Achievement Stevie Award that evening.
Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs will select Stevie winners from among the Finalists. Finalists were chosen by business professionals nationwide during preliminary judging in February through April.
Details about The American Business Awards and the list of Finalists are available at www.stevieawards.com/aba.
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