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“An Outstanding Customer Service Experience” for Network Solutions Customers

BUSINESSWIRE – Network Solutions, a leading provider of Web solutions, has been recognized for the second consecutive year for providing an outstanding customer service experience under the J.D. Power and Associates Certified Call Center ProgramSM. This distinction recognizes that Network Solutions call center operations continue to perform within the top 20 percent of customer service, based on J.D. Power and Associates’ cross-industry customer satisfaction research.

Network Solutions has distinguished itself in among its competition by providing highly skilled, friendly and knowledgeable “Real Person Customer Service”—consultants who are available 24/7 to work with customers of all skill levels—from novice to expert.

“We are honored to have our efforts acknowledged yet again by J.D. Power and Associates,” said Shelley Rawlings, Senior Vice President of Sales and Service. “Receiving the honor of being named ‘An Outstanding Customer Service Experience’ for the second year in a row shows that all of the efforts that Network Solutions has made in the past few years to ensure that we have the most technically trained, friendly and knowledgeable consultants in the Web solutions industry have paid off.”

With nearly 300 customer service consultants, the growing Network Solutions call center continues to recruit highly skilled employees who are trained to work with customers through each step of the business cycle. The primary goal of all call center employees is to always create an outstanding customer experience, upholding the motto of “How can we help you today?”

“Everyone at Network Solutions is very proud of the great improvements that we have made in our customer service operation in the last several years,” said Champ Mitchell, chairman and CEO of Network Solutions. “The honor of receiving the Certified Call Center award from J.D. Power and Associates for two consecutive years is an acknowledgment that we are achieving our objective that each and every single Network Solutions customer receives the attention and support they need in order to meet their online goals.”

The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls. There are more than 75,000 call centers in North America and an estimated 125,000 worldwide that help customers with product and service questions across a multitude of industries.