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“An Outstanding Customer Service Experience” for Network Solutions Customers

BUSINESSWIRE – Network Solutions (www.networksolutions.com), a leading provider of Web solutions and domain name registrar, has been recognized for providing an outstanding customer service experience under the J.D. Power and Associates Certified Call Center Program.SM This certification recognizes that Network Solutions’ call center operations have performed within the top 20 percent of customer service, based on J.D. Power and Associates’ cross-industry customer satisfaction research.

In the past year, the domain name registrar has distinguished itself by moving its customer service organization from a basic trouble shooting and order taking function to providing highly skilled, friendly and knowledgeable customer service consultants, available 24/7 to work with customers whether they are newcomers to the Web or experts.

We are honored to have our efforts recognized by J.D. Power,” said Shelley Rawlings, Senior Vice President, Network Solutions Customer Service. “We have revamped the entire organization and incorporated an intensive six-week training program for all customer consultants, ensuring they we have the most technically trained, friendly and knowledgeable consultants in the Web solutions and domain name registration industry.”

With more than 300 current customer service employees, the growing Network Solutions call center continues to recruit highly skilled employees who are trained to work with their customers through each step of the business cycle. The primary goal is to create an outstanding customer experience. Each customer consultant at Network Solutions daily upholds the motto of “How can we help you today?”

“We have spent the last several years restructuring our business to try to assure each customer received the attention and support they needed to meet their goals online,” said Champ Mitchell, chairman and CEO of Network Solutions. “The Certified Call Center award from J.D. Power and Associates is an acknowledgment that we are achieving that objective and a reward of the highest level for Network Solutions.”

The Call Center Certification Program was launched by J.D. Power and Associates in 2004 to evaluate overall customer satisfaction and help call centers in various industries increase their efficiency and effectiveness by establishing best practices for handling service calls. There are more than 75,000 call centers in North America and an estimated 125,000 worldwide that help customers with product and service questions across a multitude of industries.